PRIVACY POLICY: RANGE ROVER HOUSE 2025
1. WHAT YOU CAN EXPECT TO SEE FROM READING THIS PRIVACY POLICY
Jaguar Land Rover is one of the world’s leading producers of premium cars. Innovation and design give our customers experiences they love for life – anticipating and exceeding their needs and expectations. Quality and excellence are our hallmarks. Taking care of our customers is paramount. We are committed to respecting the privacy of everyone who visits our websites and of anyone who has used or expressed an interest in our products and services.
This privacy policy explains how Jaguar Land Rover Austria processes your personal data when you take part in the Range Rover House event taking place in Lech, Austria, and informs you about your data protection.
2. OUR IDENTITY
Who We Are: The controller of the personal data processing covered in this policy is Jaguar Land Rover Austria GmbH, an Austrian law company whose registered office is at Fasaneriestraße 35, 5020 Salzburg, Austria, registered at the Landesgericht Salzburg trade and companies register under number FN 84604v, UID-NR: ATU 33969701 (“Jaguar Land Rover Austria”, “we” or “us”).
Jaguar Land Rover Austria is part of a group of companies whose parent company is Jaguar Land Rover Automotive plc., a company registered in the United Kingdom. During the Range Rover House Lech event, other members of the Jaguar Land Rover Group may provide Jaguar Land Rover Austria with practical assistance with the registration of participants based in their respective territories. For example, for an Italian resident who participates in the Range Rover House, Jaguar Land Rover Italia may provide practical help registering and communicating with the customer and may in thar context process his or her personal data.
For more information about data processing by the Jaguar Land Rover Group company in your country of residence, you can select your market using the following menu: https://www.landrover.com/market-selector/index.html, and read the relevant privacy policy on the website of the group company in question.
What this Privacy Policy covers: This Privacy Policy covers the processing by Jaguar Land Rover Austria of personal data of participants in the Range Rover House Lech event. For more information on personal data processing by Jaguar Land Rover Austria, please visit our general privacy policy at https://www.landrover.at/privacy-policy/index.html
Identity and contact details of our DPO: You can reach our data protection officer via: Jaguar Land Rover Austria GmbH, Data Protection Officer, Fasaneriestraße 35
A-5020 Salzburg, Austria, Phone: +43 662 21 21-0, e-Mail: info3@jaguarlandrover.com
3. HOW WE COLLECT YOUR PERSONAL DATA
When you take part in Range Rover House Lech, Jaguar Land Rover Austria may collect your personal data through the following sources in particular:
- Event registration form: when you use the online registration form to book your place at the event,
- Email and telephone communications with our team: when you contact or interact with our teams in charge of organising the Range Rover House event, by telephone, text message, email or any other means of communication, we may collect and process information about you in the messages you send;
- Cookies and other trackers: when you visit, use or interact with the Range Rover House website, the site automatically collects certain device information in order to optimise your website experience (for example, allowing our website to automatically adapt screen size as appropriate for the device you are using to browse the website). This data also supports our website analytics. More information on automated data collection and cookies can be found through our cookie management tool via
- https://houses.infojaguarlandrover.com/cookie-policy
Tell me more about the personal data Jaguar Land Rover Austria may process
The information we process depends on the service you request or subscribe to and may in particular include:
- Your name and contact details: Your name and contact details such as e-mail, postal address and landline or mobile phone number.
- Information about your vehicle: Information about your vehicle such as the make and model, etc.).
- Payment information: Information regarding the payment of reservation fees including the amount of the payment and invoicing information. In this context, some banking information may be processed by our payment partner Stripe, whose privacy policy is available here: https://stripe.com/at/privacy . Jaguar Land Rover Austria does not have access to this information.
- Driving licence: information relating to your driving licence in the context of vehicle test drives during the event,
- Other Information required for the event: Any general information you choose to share which are necessary for the organisation of the Range Rover House event, for example your dietary preferences, details of people you will attend the event with, or of the activities you wish to take part in,
- Connection information: Information about your use of the Range Rover House website, collected by means of electronic tracers including cookies, and in particular the date and time of your connection, the sections of the site you have viewed, your configuration preferences. Further information on automated data collection and cookies is available in our cookie management tool via https://houses.infojaguarlandrover.com/cookie-policy
- When your personal data is collected, you will be informed whether certain data is optional or must be provided for legal or contractual reasons. In such circumstances, you will be informed if your decision not to provide the requested data would have an impact on Jaguar Land Rover Austria’s ability to provide the services offered.
4. HOW WE USE YOUR PERSONAL DATA.
The main uses of your personal data, the purposes for these uses and the legal grounds we rely on for these are described below:
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ACTIVITY AND PURPOSE |
APPLICABLE LEGAL GROUNDS |
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Management of your reservation and payment Personal data of Range Rover House Lech participants are collected via a dedicated online form enabling reservation and payment of the registration fee, via a payment module. The purpose of this personal data processing is the completion and management of your reservation. |
Necessity for the performance of a contract to which you are a party, as formalised by the acceptable of the terms and conditions applicable to the event. |
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Management and organisation of the event and the activities During the organisation of the Range Rover House and the provision of the services and activities proposed during the event, our team may process of the personal data of the participants for the following purposes in particular:
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Necessity for the performance of a contract to which you are a party when the processing is necessary to provide a contractual service linked to your reservation. For other participants Jaguar Land Rover Austria’s legitimate interests in ensuring the functioning of the offers and services provided during the Range Rover House. |
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Processing sensitive personal date when organising specific events When organising certain activities, you may be asked to provide data of a sensitive nature, for example, if required for a particular event, health data such as a medical certificate or information about a participant's allergies and diet. The purposes of such processing will be to protect the health and safety of the participant and to ensure the smooth running of the activities requested. |
The express consent of the participant. |
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Marketing activities Your personal data may be processed to send you communications about products or services that may be of interest to you. Such communications may be sent to you by electronic means (for example, e-mail, text message, social networks and other third-party platforms), by post or by telephone. In order to improve our services, we may ask you to participate in occasional surveys. The choice to participate is entirely yours. We may share this information relating to electronic marketing communications with our network of independent third parties, if you give your consent. The purpose of such processing is to offer you products or services tailored to your interests.
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Where required by applicable law, we will always seek your consent to send you direct marketing communications. Where we obtain your consent to such processing, you may withdraw your consent at any time. See section 7 below for more information (this right does not affect the lawfulness of the processing based on your consent prior to its withdrawal). Our legitimate interests in carrying out direct marketing, including:
In such circumstances, you have the right to object to the sending of such communications at any time. |
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Management of legal and regulatory requirements |
Jaguar Land Rover Austria’s legitimate interests in complying with the law and regulations, including responding to requests from competent authorities. Jaguar Land Rover Austria’s legitimate interest in defending itself in court. Necessity for compliance with our legal obligations. |
5. WHO WE SHARE PERSONAL DATA WITH
We may share your personal data with:
- Third party suppliers: Those third parties who need to handle it so we can provide you with the products, services you have signed up for, or are eligible for, for example to provide organizational assistance during the Range Rover House event or to provide technical services for an online platform such as a website.
- Retailers and repairers: Our network of retailers and authorized repairers, in particular if your participation in the Range Rover House was organized through your retailer or if you ask to be put in contact with a retailer of your choice.
- Members of our group: Jaguar Land Rover group companies in line with the data uses set out in this Privacy Policy.
- Public authorities: If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or requests, or in order to enforce these terms or to investigate actual or suspected breaches.
- Professional advisers: With our professional advisers, such as lawyers, chartered accountants and statutory auditors.
- We have safeguards in place with our service providers to ensure that your data is kept securely and used in accordance with the purposes set out in this Privacy Policy.
6. INFORMATION ABOUT INTERNATIONAL DATA TRANSFERS
Jaguar Land Rover Austria uses IT systems which are hosted in the EU to store the personal data of its customers and prospects. However, depending on the services you have requested, certain information about you may, in certain circumstances, be processed in "third countries" outside the EU.
Such transfers may occur in the following circumstances:
- Jaguar Land Rover Group companies: It is sometimes necessary to communicate the personal data of customers and other users of Jaguar Land Rover Austria’s services to other members of the Jaguar Land Rover Group, in order to enable appropriate monitoring of the quality and performance of the various companies in the group, as well as due to the centralization of certain IT systems and infrastructure at group level. In this context, recipients of data may include, in particular, the Jaguar Land Rover group’s teams in the United Kingdom.
- Third party suppliers: Jaguar Land Rover Austria and members of its group use third party suppliers and service providers (see section 4 above for more information in this respect). Some of these third parties may, in order to provide their services, process personal data outside the EU.
- Cookies and trackers: If you accept the use of browsing and/or marketing analysis cookies on our websites, data relating to your browsing may be processed outside the EU. Further information on cookies is available in our cookie management tool via https://houses.infojaguarlandrover.com/cookie-policy
Jaguar Land Rover Austria makes every effort to ensure that transfers comply with the requirements of European and Austrian data protection regulations. This may include, in particular, an assessment of the level of data protection in the third country in question and the existence or not of an adequacy decision by the European Commission in this respect, as well as the implementation of appropriate safeguards such as standard contractual clauses approved by the European Commission, if necessary combined with additional measures to protect personal data.
Tell me more about the adequacy checks Jaguar Land Rover puts in place for international data transfers …
Where Jaguar Land Rover Austria chooses to share personal data with a third party located outside the EU, the following factors are assessed to support adequate transfer of this data:
- Internal checks to identify the existence or absence of any adequacy decision by the European Commission. We have group companies and use suppliers which process personal data in third countries recognised by the European Commission as providing an adequate level of data protection substantially equivalent to that provided in the EU. The full list of these countries at the date of this Privacy Policy is as follows: Andorra, Argentina, Canada (commercial organisations), South Korea, Guernsey, Isle of Man, Israel, Faroe Islands, Japan, Jersey, New Zealand, United Kingdom, United States (for companies certified under the EU-US Data Privacy Framework mechanism), Switzerland and Uruguay. (This list and information on the protections that the European Commission has studied are available at https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en..
- Use of appropriate safeguards to ensure an adequate level of protection of personal data. We also have group companies and use suppliers who process personal data in other countries around the world. In such circumstances, we endeavour to put in place appropriate safeguards to ensure an adequate level of protection for personal data transferred in this way. This includes signing standard contractual clauses approved by the European Commission with the recipient of the data located in the third country. We will also assess, where appropriate, whether a supplier is able to demonstrate to us that it is bound by binding corporate rules approved by a supervisory authority of an EU Member State and constituting an adequate guarantee of the level of protection of the data transferred. Where appropriate, these appropriate safeguards may be combined with additional measures to protect personal data, such as enhanced technical security measures.
To understand the protections required in European Commission approved Model Clauses, a template copy of these is available at https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en
To see a full list of approved Binding Corporate Rules, please see https://edpb.europa.eu/our-work-tools/accountability-tools/bcr_en
7. HOW LONG WE HOLD PERSONAL DATA FOR.
We will keep your personal data for as long as we need it to provide the products and services you have signed up to. We may also keep it to comply with our legal obligations, respond to queries and resolve any disputes, to meet our legitimate interests and to enforce our rights.
The criteria we use to determine storage periods include: the various purposes of the processing concerned, the category of data processed, the retention period strictly necessary to ensure that the processing is carried out, the applicable contractual provisions in force, statutory limitation periods, applicable regulatory requirements and industry standards.
8. YOUR DATA PROTECTION RIGHTS.
You have rights in connection with your personal data that, including: to withdraw consent where you have given it, to be informed and have access to your personal data, to correct or complete inaccurate data, and in certain circumstances to restrict, request erasure, object to processing, or request portability of your personal data to another organization.
We try to ensure that we deliver the best levels of customer service. if you do need or want to get in touch with us for any reason regarding your data protection rights, please get in touch using the email addresses below, add into the subject header that it relates to your data protection rights. These Customer Relationship email addresses are the appropriate contact details for our data protection officer where queries are data protection related.
If you are not satisfied and if you have a complaint relating to data protection, you can contact our DPO. You also have the right to lodge a complaint with the Data protection authority.
To learn more about your data protection rights, see “Tell me more” below.
Tell me more about my data subject rights ...
- If you have given us consent to process your personal data, including for electronic marketing communications, you have the right to withdraw that consent at any time. Just use the unsubscribe options presented, for example, these are present in the email marketing communications sent by us.
- You can ask for access to the personal data we hold about you, object to the processing, request that we correct any mistakes, restrict or stop processing or delete it.
- If you do ask us to delete or stop processing it, we will not always be required to do so. If this is the case, we will explain why.
- You have the right to object at any time to the processing of your personal data for direct marketing purposes.
- In certain circumstances you can ask us to provide you with your personal data in a usable electronic format and transmit it to a third party (right to data portability). This right only applies in certain circumstances. Where it does not apply, we will explain why.
9. LINKS TO OTHER WEBSITES
Our website may contain links to other websites run by other organisations which we do not control. This policy does not apply to those other websites ‚ so we encourage you to read their privacy statements. We are not responsible for the privacy policies and practices of other websites and apps (even if you access them using links that we provide) and we provide links to those websites solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or promises about their accuracy, content or thoroughness.
10. KEEPING YOUR INFORMATION SECURE
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
We require all of our services providers to have appropriate measures in place to maintain the security of your information.
Where we have given you (or where you have chosen) a password that enables you to access any personalized area in a Jaguar Land Rover website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted over the internet; any transmission is at your own risk. Your information will be kept in a secure environment protected by a combination of physical and technical measures such as encryption technologies or authentication systems to prevent any loss, misuse, alteration, disclosure, destruction, theft or unauthorized access.