GENERAL TERMS AND CONDITIONS OF SALE
ARTICLE 1 – SCOPE
The purpose of these general terms and conditions is to set the terms and conditions under which Jaguar Land Rover Austria GmbH, Fasaneriestraße 35, 5020 Salzburg, Austria, Email: concierge@rangeroverhouse.info (hereinafter "Jaguar Land Rover Austria"), offers services, goods or events (hereinafter "Events and Experiences") to people wishing to visit the Range Rover House Lech, invited by Jaguar Land Rover Austria or directly registered via the Website of the Range Rover House Lech (hereinafter "the Guests").
ARTICLE 2 – RESERVATION OF EVENTS AND EXPERIENCES
The Events and Experiences offered as part of the Range Rover House Lech, and described on the Website, have been negotiated by Jaguar Land Rover Austria with selected service providers and/or suppliers for the Guests (hereinafter, the "Service Providers").
As the number of seats per experience is limited, reservations are available according to the number of seats defined by Jaguar Land Rover Austria. If the number is exceeded, a waiting list is available to be informed as soon as a place becomes available.
Events and Experiences may be offered to Guests free of charge or by payment of a financial contribution.
2.1 FREE EVENTS AND EXPERIENCES
Prior reservation is mandatory for free Events or Experiences.
The fact that an Event or Experience is free of charge will be indicated on the Website. No financial contribution will be required from Guests when making a reservation for a free Event or Experience.
2.2. PAID EVENTS AND EXPERIENCES
For paid Events or Experiences, the financial contribution required from Guests is payable when booking the Event or Experience on the Website.
The reservation is considered to be validated on the date of the effective payment via the secure payment module available on the Website (Status: Registered).
Guests then receive a confirmation email. All receipts issued as part of a Range Rover House Lech Event or Experience will be kept by PTM GROUP SRL using the STRIPE module for 12 months following their issue, before being deleted.
ARTICLE 3 – PAYMENT TERMS
Payment for participation shall be made on-line by credit card only. The credit cards accepted are CB, Visa, Eurocard/Mastercard. The transaction is immediately debited from the Guest's bank card after verification of the Guest's data, upon receipt of the debit authorization from the company issuing the bank card used by the Guest.
The agreement to pay using a payment card is irrevocable. By communicating the information relating to their credit card, the Guest authorizes Jaguar Land Rover Austria, or any service provider acting on its behalf, to debit their credit card in the amount equal to the price including tax.
To this end, by filling in the requested information, the Guest confirms that they are the holder of the credit card to be debited and that the name appearing on the credit card is indeed their own.
In the event that the debit of the contribution is impossible, the sale is immediately automatically terminated and the reservation is cancelled.
Online payments are made using the STRIPE module, in the context of which Jaguar Land Rover Austria has mandated PTM GROUP SRL to collect on its behalf the sums due to it in respect of reservations for Events and Experiences and to issue the corresponding receipts.
Jaguar Land Rover Austria remains solely liable to the Guest for the smooth running of the service sold and any decision concerning the organization of the Event or Experience.
ARTICLE 4 – RIGHT OF CANCELLATION AND WITHDRAWAL
4.1 CANCELLATION
4.1.1 BY JAGUAR LAND ROVER AUSTRIA
In the event that the Event or Experience is cancelled by Jaguar Land Rover Austria, Jaguar Land Rover Austria will reimburse the Guest for the full amount paid for the reservation of the Event or Experience no later than fourteen days after the cancellation.
4.1.2 BY THE GUEST
Any cancellation of a reservation for a paid Event or Experience at the initiative of the Guest will result in the refund of the sums paid to Jaguar Land Rover Austria under the following conditions:
Refund up to 100% of the sums paid if the cancellation occurs no later than 7 days before the date of the event,
No refund if the cancellation occurs less than 7 days before the date of the event.
In the event of cancellation for Force Majeure, the Guest shall provide documents in support of the existence of a Force Majeure event.
Cancellation must be sent by the Guest to Jaguar Land Rover Austria via the Website under the section "My Bookings", accessible from the confirmation email.
The cancellation date taken into account will be the date of receipt of the cancellation request by Jaguar Land Rover Austria.
Jaguar Land Rover Austria will make the refund, via its service provider STRIPE, within 10 days, to the Guest’s bank account used for payment.
4.2 WITHDRAWAL
There is no 14-day cooling off period for the bookable experiences in accordance with §11 FAGG.
ARTICLE 5 – COMPLAINTS
In the event of a complaint, the Guest may contact Jaguar Land Rover Austria at the following email address: concierge@rangeroverhouse.info or telephone number +39 366 190 7369 or by post at the following address: Jaguar Land Rover Austria GmbH, Fasaneriestraße 35, 5020 Salzburg, Austria.
ARTICLE 6 – GOVERNING LAW
These general terms and conditions shall be governed by Austrian law and subject to the jurisdiction of the competent courts of the city of Salzburg.